Privacy Notice

Nombre comercial: MBH Maya Bacalar
Domicilio: Carretera Federal 307, Chetumal – Cancún Km 25 + 600, Bacalar, Quintana Roo,

C.P. 77930.

Contact Information

For any questions, clarifications, and/or data rectifications, please contact us at:
Phone number: +52 56 3394 4600
Email: reservaciones@mbhmayabacalar.com
Competent Authority: National Institute for Transparency, Access to Information, and Protection of Personal Data.

PURPOSE OF DATA PROCESSING

The purpose is to ensure the proper, controlled, and lawful use of personal data handled within the reservation system of MBH Maya Bacalar. Your information is required for the hotel’s internal processes. The means by which it is collected include registration forms, phone reservations, quotes, agreements, satisfaction surveys, comments, complaints, and/or suggestions.

DATA SUBJECT TO PROCESSING

This information will be used for the following purposes:

Guest security during their stay.
Reservation processing.
Issuance of tax receipts.
Sending promotional information about the company.
Inclusion in a customer database.
Improving control and execution of subsequent service processes.

PERSONAL DATA

Full name, date of birth, nationality, address, phone number, email, and guest signature.

FINANCIAL DATA

Credit or debit card details are required for online reservations. These details are entered only once.

SECURITY AND PROTECTION OF PERSONAL DATA

MBH Maya Bacalar ensures that any personal and/or sensitive data collected through this Privacy Notice will be used solely for its proper operation and, where necessary, to comply with government requirements.

This data may be used for administrative, marketing, sales, statistical, and other purposes of interest and/or benefit to the data subject.

MBH Maya Bacalar is responsible for safeguarding the collected personal data and will take the necessary measures to prevent its loss and/or unauthorized access, whether in physical or digital storage.

We commit to not transferring your personal information to third parties without your consent, except for the exceptions provided in Article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

DATA TRANSFERS (Art. 37 LFPDPPP)

National and international data transfers may be carried out without the consent of the data subject in the following cases:

When the transfer is required by law or treaty in which Mexico is a party.
When the transfer is necessary for medical diagnosis, healthcare services, medical treatment, or healthcare management.
When the transfer is made to parent companies, subsidiaries, or affiliates under the same corporate control, or to the parent company or any entity within the same corporate group operating under the same internal policies.
When the transfer is necessary under a contract entered into or to be entered into in the interest of the data subject.
When the transfer is necessary or legally required for public interest, law enforcement, or justice administration.
When the transfer is necessary for the recognition, exercise, or defense of a right in judicial proceedings.
When the transfer is necessary for the maintenance or fulfillment of a legal relationship between the data controller and the data subject.

CONSENT

Unless you object to this Privacy Notice, it will be understood that you tacitly consent to the processing of your personal data.

PRIVACY NOTICE UPDATES OR MODIFICATIONS

MBH Maya Bacalar reserves the right to modify or update this Privacy Notice at any time. Any modification will be communicated through the same publication method as this notice. We recommend reviewing it frequently.

COOKIES AND WEB BEACONS

When accessing websites, you may encounter cookies, which are text files automatically downloaded and stored on your computer’s hard drive when visiting a specific website. These allow the internet server to save certain information about you.

Similarly, web pages may contain web beacons, which are images inserted into a page or email that monitor visitor behavior and store information such as IP address, time spent on a page, and browser type.

LIMITATION OF USE OR DISCLOSURE FOR MARKETING PURPOSES

To limit the use of your data for marketing, commercial prospecting, or advertising activities, and to stop receiving emails about products, services, events, activities, and promotions, you can use the "Unsubscribe" link at the bottom of emails. Clicking it will prevent further marketing communications.

REVOCATION OF CONSENT FOR DATA PROCESSING

You may revoke your consent for the processing of your personal data by sending a request to the Official Privacy Officer via email or telephone.

A.R.C.O. RIGHTS (Access, Rectification, Cancellation, and Opposition)

In the event of a security breach at any stage of personal data processing that significantly affects your rights, you will be notified immediately via email so that you can take appropriate action.

If your email is not on record, the notification will be published on the MBH Maya Bacalar website.

You have the right to:

Access, rectify, and cancel your personal data.
Oppose the processing of your data.
Revoke consent granted for data processing.

These rights can be exercised following the procedures established in the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP).

If you believe that MBH Maya Bacalar has violated your data protection rights, you may file a complaint or report with IFAI (National Institute for Transparency, Access to Information, and Protection of Personal Data).